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Answers to all your questions about aci67
Deposits, withdrawals, bonuses, KYC verification, and VIP benefits — find clear and detailed answers to the most frequently asked questions by aci67 users, all in one place.
The questions that come up most often when using aci67 — how to complete identity verification, the correct way to deposit using bKash or Nagad, how to understand the welcome bonus terms, or how VIP cashback works — are all answered in detail on this page. Browse the FAQ below, organised into four sections, to find the information you need. If your question is not covered, our 24/7 support team is always ready to help.
Section 1
Identity Verification (KYC)
KYC, or "Know Your Customer", is an important part of aci67's security system. It ensures that every account is operated by a real person and that no fraud or unauthorized activity takes place. Once verification is complete, your account stays protected and withdrawals are processed quickly and smoothly. It is done entirely for your own protection.
At aci67, the National ID card (NID) is the most widely accepted document for identity verification. A valid passport or driving licence can also be submitted. The photo of the document must be clear, with all four corners visible and the details readable. Blurry or partially cropped images are not accepted, so please submit a clean photo taken in good lighting.
The most common reasons for rejection are poor image quality, an expired document, or unclear information. If your request is rejected, the support team will let you know the reason. Resubmit the correct document based on that reason. If you keep running into issues, contact the support team directly via live chat — they will guide you through the process step by step.
Yes, this is very important. The name you registered with on your aci67 account must exactly match the name on your bKash, Nagad, Rocket, or Upay account. If the names do not match, your withdrawal request may be held up or cancelled. Make sure you enter the correct name at the time of registration.
Once all documents have been submitted correctly, the support team reviews them as quickly as possible. Processing time may vary depending on the situation. You can contact the support team via live chat to check on the progress of your request.
Section 2
VIP & Cashback
aci67 has 4 VIP levels in total. At the Bronze level, you can earn up to 0.2% weekly cashback. At Silver, that increases to up to 0.4%. At Gold, it goes up to 0.6%, and at the highest level, Platinum, you can earn up to 0.8% weekly cashback. The higher the level, the greater the benefits.
Each week, cashback is calculated based on your overall betting activity and credited according to your VIP level. For example, if you are at the Gold level, you may receive up to 0.6% cashback on that week's bets added to your account. Cashback is generally processed at the end of the week.
Playing games and placing bets regularly and actively on aci67 is the main way to advance your VIP level. The more active you are, the greater your chances of moving up to a higher level. Contact support via live chat to learn about the specific criteria for reaching each level.
Members at higher VIP levels enjoy additional benefits beyond the standard ones — such as special promotional offers, priority support, customised bonus offers, and invitations to exclusive events. Platinum-level members receive the highest tier of service and benefits. Contact support for more details.
Yes, if you are inactive for an extended period or do not maintain regular betting activity, your VIP level may be reassessed. Staying active makes it easier to hold on to the level you have earned. Participate on the platform regularly to keep your VIP status active.
Section 3
Bonus Terms
After opening a new account, the welcome bonus is applied automatically when you make your first deposit of ৳300 or more. You can receive a bonus of up to 150% of your first deposit, with a maximum of ৳15,000. For example: if you deposit ৳1,000, you will receive a ৳1,500 bonus — giving you a total balance of ৳2,500. Contact support if you have any issues claiming the bonus.
A wagering requirement is the condition that sets how much you need to bet with the bonus before you can withdraw the bonus funds. At aci67, you only need to wager 15 times the bonus amount only — the deposit amount is not included. Example: ৳1,500 bonus × 15 = a total of ৳22,500 must be wagered before you can withdraw bonus winnings.
Yes, you can cancel a bonus while it is still active. Keep in mind, though, that cancelling a bonus will remove the bonus balance and any winnings earned from it. Only the original deposit amount will remain. Contact support via live chat to cancel a bonus.
Yes, bonuses at aci67 generally need to be used within a set time limit. If wagering is not completed within the specified period, the bonus and any associated winnings may be cancelled. Check the details of your active bonus or ask support to confirm the current bonus expiry.
The maximum welcome bonus is ৳15,000. If you deposit ৳10,000, you will receive a bonus of ৳15,000 at 150%. Even if you deposit more (for example ৳22,000), the bonus will not exceed ৳15,000 — giving you a total balance of ৳37,000. The bonus always applies to the first deposit only.
Section 4
Making a Deposit
aci67 currently supports four deposit methods: bKash, Nagad, Rocket, and Upay. All of these are popular mobile financial services in Bangladesh, so transactions can be made easily from any Android or iOS phone. The minimum deposit for each method is ৳300.
Log in to aci67 and go to the "Deposit" option. Select bKash and use the bKash app or *247# to send money to the aci67 payment number provided. Once the transaction is complete, enter the bKash transaction ID in the aci67 deposit form. Your balance will be updated shortly after. The minimum deposit is ৳300.
Yes, the process for depositing via Nagad is the same as bKash. Go to the deposit section, select Nagad, send the money to the designated number using the Nagad app or *167#, then submit the transaction ID. The minimum deposit with Nagad is also ৳300. Nagad is a reliable option for fast and dependable transactions.
First, wait a little while, as there can sometimes be a short delay due to network issues. If the problem persists, keep your transaction ID, the time of transfer, and the amount handy and contact support via live chat. If you have a screenshot, support will be able to resolve the issue even faster.
Yes, you can also deposit to aci67 using Rocket. Rocket is the mobile financial service of Dutch-Bangla Bank. Dial *322# or use the Rocket app to send money, then submit the transaction ID. It is a convenient and familiar method for Rocket users. The minimum deposit is ৳300.
After a request is successfully submitted at aci67, the withdrawal is generally processed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳1,000. Withdrawals are processed fastest when KYC verification is complete and wagering requirements have been met.
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